The Killer Seats Worry-Free Guarantee

You're protected. Here's how:

Whether you're buying or selling tickets on our site, Killer Seats safeguards your entire transaction from fraud and other dangers with our worry-free guarantee!

 We stand behind you 100%.

We know how much your event means to you, and we will stand behind you if there are any issues with your order. Killerseats.com is a resale marketplace where live event fans like you can find the tickets you want. Tickets sold on the Killerseatss.com marketplace are sold by independent sellers, from fans to professional ticket brokers. 

You will receive a 100% refund for your tickets if: 
    •    Your order was accepted but not delivered by the seller. 
    •    Your order was accepted but not delivered in time for the event. 
    •    Your tickets were not valid for entry. (1) 

But we do not stop there. You also have our 100% Money Back Guarantee if: 
    •    Your event is cancelled and is not rescheduled. (2) 
You can purchase your tickets with peace of mind knowing we have you covered. Once your order is placed, all you have to do is get ready for the fun times headed your way when the event day arrives. 
    •    Notes:
    •    (1) Verifiable proof must be provided in letter form from the venue. Written or stamped "voids" do not constitute verifiable proof.
    •    (2) 100% refund for a cancelled event does not include shipping. 
Our confidence in the sellers that list tickets on our exchange allows us to offer you this guarantee.

Our worry-free guarantee means you're absolutely secure!

Your tickets will always:

• arrive in time for the event
• be real, legitimate tickets valid for entry
• be the exact tickets you ordered or comparable alternates
• be completely refunded (minus shipping) if the event is cancelled

You’re always protected when you order through Killer Seats!

Complete Text of our Guarantee:

Killer Seats guarantees that the following will be true for all event tickets ordered through KillerSeats.com.

All tickets are legitimate tickets, valid for entry.

All the tickets sold on Killer Seats are guaranteed to be authentic tickets valid for entry to the event concerned. Customers should contact their ticket seller ASAP if there is any problem using their tickets at the venue. Customers need to access evidence of invalidity from the venue in those cases when the ticketing issue is not resolved. Killer Seats requires this evidence in order to obtain a refund from the ticket seller who supplied the order. The evidence could range from a letter from the venue or even a simple email identifiably from venue personnel verifying that there was a problem scanning the tickets.

All tickets we deliver will be the same, equal, or better than what was originally requested.

Killer Seats expects the sellers who list tickets on our Exchange to provide the seating they advertise or else provide equal or superior seating. Sellers are expected to contact customers proactively to confirm any significant seating changes vis-à-vis the initial section and row of a ticket order. Customers should contact Killer Seats ASAP if they are unhappy with any alternate tickets and we will investigate the issue for the customer in order to reach an amicable conclusion.

All tickets will be delivered before the event itself.

All deliveries are made to the address listed by the purchaser in the appropriate textboxes during checkout. We guarantee that the tickets will be shipped to the purchaser in sufficient time so that at least one delivery attempt is made before the event occurs. Please note that the purchaser is responsible for making himself or herself available to receive delivery of the tickets when a delivery attempt is made. Killer Seats will coordinate with the ticket seller for compensation in those cases when sellers do not ship or do not otherwise deliver tickets in time for customers to access them for the event.

If an event is permanently cancelled, a refund will be issued.

Killer Seats will coordinate with the selling broker to provide the purchaser a full refund of the ticket order, excluding delivery fees. Please note that the ticket seller may require the purchaser to return the tickets prior to issuing a refund.

Questions or Problems?

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Sales/Customer Service - 800-973-4849



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